Does The Sim Card Need To Be In The Phone When Sent For Repair?
Do I Need To Send Any Accessories Games Or Power Supply?
What Shipping Method You Use And How Much Does It Cost?
The Collection of the device is free. However, the return shipping is not included in the repair cost.
Return shipping cost:
UK £6.90, European Union £14.90, we currently do not offer any services outside the EU.
Please note that we dont take responsibility for delays due to the courier.
What Courier Do You Use For The Shipping?
What Is The Mailing Address And Do You Have Prepaid Labels?
The Post Office Refuse My Parcel Because Of Their Weight?
What If I Cannot Print The Free Post Label Sent Be Email?
It works by sending a QR code to your mobile, which you take to either a Post Office branch or Royal Mail Customer Service Point (CSP). They’ll scan the QR code, print the label, which you can then fix to your parcel and drop off while you’re there.
Do I Need To Send My Charger With The Device?
How Long Does It Take To Deliver To You And Back?
What If No Walk In Store Is Nearby And My Item Is Too Large Or Too Heavy To Send?
When Will I Receive Dispatch Details And A Tracking Id?
You can also find the tracking details at the repair request details in the Customer Portal.
Do You Send Packaging For Me To Send It To Be Repaired?
Will My Item Be Insured Against Damage Or Loss During Transit?
We use the Royal Mail Tracked Service for all our shipments which means that all parcels are insured for up to £100 only. Please also see Royal Mails Compensation Policy for further information.
Can I Pick Up From The Post Office I Drop It Off At?
Royal Mail will attempt the delivery but if nobody was there to sign for it, or if it was too big for your letterbox Royal Mail will leave a ‘Something for you’ (also known as a P739) card. You can then collect your item from your local Depot or request redelivery on a more suitable date.
More Information on how to collect or book your redelivery please follow the link below.