FAQ’s about the repair process
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- What If My Device Is Liquid Damaged
- Do You Use Original Parts
- Can I Send My Device To You If I Am Not Nearby
- Can I Drop In To Speak To Someone In Person
- Where Is Your Repair Centre Located
- What If You Cant Repair My Device
- Can The Jack On My Headphones Be Fixed
- How Do I Close Or Delete My Account
- Where Can I Find Your Terms And Conditions
- What Else Should I Know About Your On Line Privacy
- What Kind Of Security Precautions Are In Place To Protect The Loss Misuse Of My Information
- Where Do You Store And Process All Data
- How Does SendmyRepair Treats My Financial Information
- With Whom Are My Information May Be Shared
- Who Is Collecting My Information
- How Is My Information Used
- What Cookies Are And How They Are Used
- How Does SendmyRepair Ensure The Protection Of My Personal Data
- What Personally Identifiable Information Is Collected From Me
- How Can I File A Complaint
- Can I Purchase Parts From You To Do The Repair Myself
- I Have Not Received An Email For My Repair Request And It Is Not In Spam
- Can I Deliver My Faulty Device To You In Person
- Which Areas Do You Serve
- What Sort Of Devices Do You Repair
- What Is The Address Of Your Walk In Service Center
- Am I Able To Drop In The Item To Yourselves Direct And Pick Up Again After The Repair
- How Much Cost A Repair
- Will The Phone Be Waterproof After The Fixing
- What Is Your Email Address
- Can You Remove Malware From My Phone Tablet Or Computer
- Can I Call You And What Is Your Phone Number
What If My Device Is Liquid Damaged?
Please note that we dont offer any warranty on liquid damage repairs.
Do You Use Original Parts?
Can I Send My Device To You If I Am Not Nearby?
Pop in your town or postcode into the search box on the bottom of our page to find your nearest drop-off point.
Can I Drop In To Speak To Someone In Person?
PR House, Hortonwood 30
Telford TF1 7ET
Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
Where Is Your Repair Centre Located?
SendmyRepair
PR House
Telford TF1 7ET
United Kingdom
What If You Cant Repair My Device?
Can The Jack On My Headphones Be Fixed?
At times the sound will completely cut out, or the music app will become paused as if you had removed the headphone’s all together?
Means you have most likely an issue with the headphone jack.
We can replace all types of headphone jacks. We always use a very similar jack if the original jack from the manufacturer is not available.
If you have any special request or you would like to have a specific jack fitted simply fill out the Repair Request and we will do the rest.
How Do I Close Or Delete My Account?
Where Can I Find Your Terms And Conditions?
What Else Should I Know About Your On Line Privacy?
What Kind Of Security Precautions Are In Place To Protect The Loss Misuse Of My Information?
We recommend that you do not divulge your password to anyone. SendmyRepair will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal or business information if you share a computer with someone else or are using a computer in a public place.
Where Do You Store And Process All Data?
All information you provide to us is stored on our secure server in the EU. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
Where we have given you (or where you have chosen) a password which enables you to access our customer portal, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payments made through our website easypay.express or over the phone are processed by our selected third party payment processing services Stripe. We do not store any of your credit or debit card details in connection with your payment.
How Does SendmyRepair Treats My Financial Information?
We do not store any credit card information on our systems.
With Whom Are My Information May Be Shared?
Who Is Collecting My Information?
How Is My Information Used?
What Cookies Are And How They Are Used?
How Does SendmyRepair Ensure The Protection Of My Personal Data?
In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:
128-bit Secure Sockets Layer (SSL) encryption, the latest technology to encode and protect your data, which is your guarantee for a safe and secure transaction.
The Guarantee pops up whenever you submit sensitive information as an indication that the current information will be encrypted. This means that your information is protected and safe to submit.
What Personally Identifiable Information Is Collected From Me?
Once you register you are no longer anonymous to us and are able to take full advantage of our offers. In addition, we may keep copies of the information you submit when you send e-mail feedback to the site, ask a technical question, or report a problem. If you contact us in writing we may keep a record of that correspondence. We also occasionally ask users to complete surveys that we use for research purposes.
How Can I File A Complaint?
We undertake to:
Acknowledge your complaints within five working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.
Can I Purchase Parts From You To Do The Repair Myself?
I Have Not Received An Email For My Repair Request And It Is Not In Spam?
Can I Deliver My Faulty Device To You In Person?
SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET
Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
Which Areas Do You Serve?
What Sort Of Devices Do You Repair?
What Is The Address Of Your Walk In Service Center?
SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET
Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
Am I Able To Drop In The Item To Yourselves Direct And Pick Up Again After The Repair?
SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET
Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
How Much Cost A Repair?
Will The Phone Be Waterproof After The Fixing?
What Is Your Email Address?
You can create a new ticket below or access and reply to a current ticket at the Customer Portal.