Damaged ipad, Shattered your Samsung screen? Ask SendmyRepair we can help fix battery not charging or offer cracked screen replacements.


← Go back to FAQ’s about phone repairs

What If My Device Is Liquid Damaged?

Liquid damage repairs can be very temperamental and are carried out on a “best endeavours” basis. On occasions, the original fault can reappear after the unit is repaired and sometimes the defects can even get worse after a period of time.

Please note that we dont offer any warranty on liquid damage repairs.
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Do You Use Original Parts?

We always use original parts provided by the manufacturer if possible. However, we use high-quality OEM parts if original parts are not available or do not fit our price structure.

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Can I Send My Device To You If I Am Not Nearby?

Yes. We have a free nationwide drop-off service UK wide. We also serve the rest of the EU.

Pop in your town or postcode into the search box on the bottom of our page to find your nearest drop-off point.
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Can I Drop In To Speak To Someone In Person?

Yes, you can visit our service centre during business hours. SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET

Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
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Where Is Your Repair Centre Located?

The UK service centre address is

SendmyRepair
PR House
Telford TF1 7ET
United Kingdom
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What If You Cant Repair My Device?

In the unlikely event that parts are not available or we simply can’t repair your device, we will return the item as is without any costs for diagnostic. However, we will ask for the return shipping costs.
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Can The Jack On My Headphones Be Fixed?

Recently you have been getting an extraneous crackling noise?
At times the sound will completely cut out, or the music app will become paused as if you had removed the headphone’s all together?
Means you have most likely an issue with the headphone jack.

We can replace all types of headphone jacks. We always use a very similar jack if the original jack from the manufacturer is not available.

If you have any special request or you would like to have a specific jack fitted simply fill out the Repair Request and we will do the rest.
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How Do I Close Or Delete My Account?

Log in to the Customer Portal, select MY DETAILS from the menu to find the Delete Account button.
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Where Can I Find Your Terms And Conditions?

You can find our Terms & Conditions in the footer menu on every page.
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What Else Should I Know About Your On Line Privacy?

Please keep in mind that whenever you voluntarily disclose personal information online, for example on message boards, through email, or in chat areas that information can be collected and used by others.
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What Kind Of Security Precautions Are In Place To Protect The Loss Misuse Of My Information?

Your on-line Account Information and Personal Profile are password-protected so that you and only you can access this information. You may edit your Account Information and Personal Profile by using Username and password and clicking on the MY DETAILS button at the customer portal.

We recommend that you do not divulge your password to anyone. SendmyRepair will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal or business information if you share a computer with someone else or are using a computer in a public place.

 
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Where Do You Store And Process All Data?

By using our services, you are authorising us to process your information anywhere we do business.

All information you provide to us is stored on our secure server in the EU. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.

Where we have given you (or where you have chosen) a password which enables you to access our customer portal, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

All payments made through our website easypay.express or over the phone are processed by our selected third party payment processing services Stripe. We do not store any of your credit or debit card details in connection with your payment.
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How Does SendmyRepair Treats My Financial Information?

Whenever financial information is sent to or from our website, we receive that information from your browser, or present it to you, via the certified secure server using industry-standard, SSL (secure socket layer) encryption.

We do not store any credit card information on our systems.
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With Whom Are My Information May Be Shared?

SendmyRepair is a member of a worldwide group of companies and may share information collected about you via the SendmyRepair website with other members of this group. The members of this group never sell, rent, or give away information that personally identifies customers to third parties except where elements of the business have been outsourced and the provision of such information is required for the provision of the service to you. Under such circumstances, the security and confidentiality of personal information would form a part of the legal agreement between us and the supplier. From time to time, we may release aggregated and anonymised marketing statistics to business partners or may use these in press releases, advertising, or published reports. We would only personally identify you or any other customer in such press releases, advertising, or reports with your prior consent. SendmyRepair may also disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) SendmyRepair rights or property, other online users, or anyone else that could be harmed by such activities. In addition, SendmyRepair may disclose user information when the law requires it.
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Who Is Collecting My Information?

The personal information you provide to this site is collected by SendmyRepair. Please be aware that SendmyRepair has links to other sites which may collect personally identifiable information about you. The information practices of those websites linked to SendmyRepair are not covered by our privacy statement.
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How Is My Information Used?

SendmyRepair uses your information for the purposes of order fulfilment and occasional direct marketing activities (see What are my choices regarding collection, use and distribution of my information?). SendmyRepair also collect your personal information to provide you with customised and relevant information on your homepage when you visit the site. We do research on our user’s demographics, interests, and behaviour based on the information provided to us through registration, during a promotion, from our server log files or from surveys. We do this to better understand and serve our users. This research is compiled and analysed on an aggregated and anonymous basis.
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What Cookies Are And How They Are Used?

Please find a detailed overview in our Privacy Policy.
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How Does SendmyRepair Ensure The Protection Of My Personal Data?

We always aims to deliver the highest level of service and security to our customers and our website has been specifically designed with security in mind.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:

128-bit Secure Sockets Layer (SSL) encryption, the latest technology to encode and protect your data, which is your guarantee for a safe and secure transaction.

The Guarantee pops up whenever you submit sensitive information as an indication that the current information will be encrypted. This means that your information is protected and safe to submit.
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What Personally Identifiable Information Is Collected From Me?

We collect information in several ways. Some personal information is gathered when you register. During registration, you are asked for your name, telephone number, email address, company name and address. We use this information to customise your home page and make it relevant to you as an individual. We may also record some details of how you use the site, such as adverts you click on or products you search for, to help us be more relevant in bringing promotions and new products to your attention.

Once you register you are no longer anonymous to us and are able to take full advantage of our offers. In addition, we may keep copies of the information you submit when you send e-mail feedback to the site, ask a technical question, or report a problem. If you contact us in writing we may keep a record of that correspondence. We also occasionally ask users to complete surveys that we use for research purposes.
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How Can I File A Complaint?

We have many satisfied customers, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong. If you have a complaint, please create a ticket below. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and avoid re-occurrence in the future.

We undertake to:
Acknowledge your complaints within five working days.
Advise you how long it will take to resolve the complaint.
Keep you informed throughout the process.
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Can I Purchase Parts From You To Do The Repair Myself?

No, we currently don’t sell parts.
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I Have Not Received An Email For My Repair Request And It Is Not In Spam?

If you have not received a confirmation email, you can simply fill another repair request making sure the email address used is correct. Alternatively, call us or create a support ticket below and we will help.
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Can I Deliver My Faulty Device To You In Person?

Yes, you can drop-off your repair any time during business hours at our service centre.

SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET

Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
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Which Areas Do You Serve?

Currently, we serve the United Kingdom, the Republic of Ireland and all countries of the European Union.
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What Sort Of Devices Do You Repair?

We fix nearly all sorts of electronic devices if you can’t find the repair on our Services Page, create a ticket or call us, and we will advise you further.
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What Is The Address Of Your Walk In Service Center?

You can drop-off your repair any time during business hours at our service centre.

SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET

Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
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Am I Able To Drop In The Item To Yourselves Direct And Pick Up Again After The Repair?

Yes, you can drop-off your repair any time during business hours at our service centre.

SendmyRepair Service Centre
PR House, Hortonwood 30
Telford TF1 7ET

Opening Times:
Monday to Friday from 09:00 – 12:00 and 13:00 – 17.00
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How Much Cost A Repair?

You can simply fill out our Estimate Form and we will give you an estimated cost of repair for your device.
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Will The Phone Be Waterproof After The Fixing?

Usually yes but we can not guarantee that products are waterproof after the repair of products being initially waterproof.
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What Is Your Email Address?

We don’t have an Email address. Instead, we use a ticket system which makes it easier for our customer service reps to resolve complicated issues. It also helps us to prioritize your ticket, so we can create a more enjoyable customer experience.

You can create a new ticket below or access and reply to a current ticket at the Customer Portal.
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Can You Remove Malware From My Phone Tablet Or Computer?

Yes, that is possible. We can reinstall the software to any device and restore it to the way it was on the day of purchase. Please note that all data will be lost and you would need to format the SD card used on your phone or tablet in order to ensure a complete malware removal.
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Can I Call You And What Is Your Phone Number?

Yes, you can reach us at 0330 2233644 from Monday to Friday between 10.00 – 12.00 and 13.00 – 17.00.
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